Terms of Service

These terms cover your use of Venuboost: the platform you run your venue on, the apps that go with it, the software that runs on your own machines, and this website.

The short version. Your plan runs month to month and you can stop it yourself. Your card payments settle into your own merchant account and we never hold your money. Your bookings, customers and takings are yours, and you can take them with you. We keep the software working and you keep the venue running.

The sections below are the ones that apply. Where this summary is shorter than a section, the section is what counts.

Venuboost is the trading name of the entity that operates the Venuboost platform. In these terms, "Venuboost", "we", "us" and "our" refer to that entity. "You" means the business that holds the account, and anyone you give access to it.

Venuboost is sold to businesses. If you are a guest of a venue that uses Venuboost, these terms are not your agreement. Your booking, your waiver and your payment are with the venue, and that is where a question about any of them belongs. How personal information is handled is set out in our privacy policy.

By signing up, or by letting your staff use the platform, you accept these terms on behalf of your business.

Venuboost is one system for running a venue. Depending on what you turn on, that includes bookings and the day board, point of sale and the cash up, digital waivers, race and game control, live timing through Venubridge, screens through Venucast, a self serve kiosk, gift vouchers, a customer portal, email and text messaging, and reporting.

We improve the platform continuously. Features change, and some are added or withdrawn. We will not remove something you depend on without telling you first, and we will not change these terms quietly: see changes to these terms.

Some parts of the platform are described as available in a region, on a device, or with a particular payment provider or timing system. Where that is the case, it is stated on the page that offers it, and it is part of what you are agreeing to.

You decide who works in your account. Staff are given a role and a PIN, and the role decides what they can reach. Sensitive actions, such as refunds and changing another person's access, ask for a manager PIN at the moment they are taken.

Keep those credentials to the people who need them. Anything done with a valid sign in or PIN is treated as done by you, so tell us promptly if you think a credential has been shared or lost and we will help you shut it off.

If you run more than one venue, each site sits under your organisation with its own resources, staff and payment account. The account holder is responsible for all of them.

Plans run month to month. There is no lock in contract, no minimum term and no exit fee.

Your first month is free from the day you sign up. Adding a card during that month does not start the billing any earlier. When the free month ends you are charged for the days left in that calendar month, worked out day by day, never a full month you did not use.

After that you are charged on the 1st of each month. That charge covers the month ahead, together with any text message and AI use from the month just gone. Usage is billed after it happens because that is the only honest way to bill it.

You can stop from inside your own account, without ringing anybody. The month you have paid for stays yours and everything keeps working to its last day. Nothing further is charged, there is no notice period, and because the month was bought in advance there is nothing to refund. Stopping on the 2nd and stopping on the 29th give you the same month.

Prices are shown in the currency of the region your account is in, and may include GST, sales tax or VAT depending on where your venue trades. Where tax applies it is shown on your invoice.

If a payment fails we will tell you and try again. If it stays unpaid we may suspend the account until it is settled. We will not delete your data for non payment without telling you first and giving you a chance to export it.

This is the part most worth reading. Venuboost is not a payment processor and is not the merchant of record for anything you sell.

You connect your own merchant account, and the money your customers pay settles into it, on your provider's own schedule. We never hold your takings, we take nothing off them, and we cannot move them. Your agreement about fees, settlement times, holds and disputes is with your provider, not with us.

That also means a chargeback, a dispute or a refund is between you, your provider and your customer. We give you the tools to find the payment, refund it in full or in part, and record why, and the money itself moves through your provider.

Card details are never stored by Venuboost. They are entered into the processor's own form or taken on a payment terminal, and what we keep is a reference, the brand and the last four digits, so your staff can recognise a payment on a screen.

Figures in Venuboost are a record of your trading, not a statement from your bank. Your provider's settlement reports and your own accounts are the authority on what reached your account.

A gift voucher sold through Venuboost is issued by your venue, not by us. The obligation to honour it is yours, and so is the money taken for it until it is redeemed.

Expiry rules, and when the tax on a voucher falls due, differ by country, and the platform follows the rule for the region your account is in. It remains your responsibility to meet the consumer law that applies where you trade, including any rule about minimum expiry periods.

If you stop using Venuboost, vouchers you have already sold are still your obligation to your customers. Export them before you go, and we will help you do it.

Your bookings, customers, waivers, lap times, sales and reports are yours. We hold them to run the service for you and we do not sell them, mine them to build a list, or hand them to another venue.

For personal information about your guests and staff, you are the controller and we are your processor: we act on your instructions, and the privacy policy sets out the detail. You are responsible for having the right to collect what you collect, including consent for the messages you send.

You can export your data while your account is open, and we will give you a copy on request after you close it. We keep what the law requires us to keep, such as tax and transaction records, for as long as it requires.

We may use aggregated figures that identify no venue and no person to understand how the platform is used and to improve it.

Some of Venuboost runs on your premises. Venubridge runs on a computer at your counter and talks to your timing loop, your decoder, your kart controllers, your printers and your terminals over your own network.

That is deliberate, and it is why a heat finishes when the internet does not: laps are written locally as the kart crosses the loop and pushed up when the line comes back. It also means the hardware, the network and the power at your venue are yours to maintain. We support the software; we cannot fix a loop, a switch or a cable from here.

Screens running Venucast, kiosks and terminals are clients of the same platform. Where we publish an app for a television or a tablet, it is covered by these terms, and by the store's own terms on the device it was installed from.

We work to keep the platform available and quick, and we build the parts a venue cannot afford to lose, such as timing and the till, so they keep working when the connection does not.

We do not promise that the service will never be unavailable. Maintenance happens, and so do faults in services we depend on. Where we can schedule work we do it outside trading hours for the region it affects, and where something is wrong we say so on our platform status page rather than leaving you guessing.

Support is included with your plan. Reach us from inside the platform or through the contact form, and you will get a reference you can follow up.

Keep it to running your venue. Specifically, do not:

• Resell, sublicense or white label the platform as your own product.
• Copy, decompile or reverse engineer any part of it, or try to get at another venue's data.
• Send messages through it that the recipient has not agreed to receive, or that break marketing or privacy law where you trade.
• Store card numbers, PINs or other payment credentials in a note, a booking or any other free text field.
• Use it to break the law, to hold content you have no right to hold, or to work around a region, device or provider limit we have set.
• Put load on it by automated means beyond ordinary use, including scraping and bulk requests outside our documented interfaces.

If you build against our developer interfaces, the documentation for them forms part of these terms.

Messages your venue sends through Venuboost go out in your venue's name. You are the sender: the consent, the content and the law that applies to it are yours.

We will stop a send, or stop an account from sending, if we are told it is being used for messages people did not agree to receive. That protects every other venue's ability to reach their own customers, and it is not negotiable.

The platform, its software, its design and the Venuboost name belong to us. Your plan gives you the right to use it while your account is open, and nothing more.

Your logo, your artwork, your copy and your data stay yours. You let us use them only as far as running the service needs: showing your logo on your own booking page, printing it on your invoices, putting your artwork on your gift vouchers and your screens.

If you send us an idea or a request, we may build it. We are grateful for them, and we do not take on an obligation to pay for one or keep it confidential unless we have agreed to in writing.

You can close your account at any time from inside it, as set out in plans, billing and stopping.

We may suspend or close an account that is unpaid after we have asked, that is being used unlawfully, or that is putting the platform or another venue at risk. Except where the risk is immediate, we will tell you first and give you a chance to put it right.

When an account closes, access ends and we keep your data for a period long enough for you to ask for a copy, then remove it other than what the law requires us to keep. Anything you owe up to that point is still owed, and any month already paid for is not refunded.

Nothing in these terms limits a right you have under consumer law that cannot be limited. Where that law gives you a guarantee, you keep it.

Beyond that, we are not liable for indirect or consequential loss, for lost profit or lost revenue, or for data you could have exported and did not. Our total liability for any claim is limited to the fees you paid us for the twelve months before the claim arose.

You are responsible for your own venue: the safety of your activities, the waivers you take, the prices you set, the tax you remit and the promises you make to your customers. Venuboost records those things. It does not make them true.

We will update these terms from time to time. When a change matters to you, we will tell you in the platform or by email before it takes effect, and the date at the top of this page will move.

If you do not accept a change, you can stop your plan before it takes effect, under the same month to month terms as always. Carrying on using the platform after that date means the new terms apply.

Venuboost runs regional accounts, and the law that applies to your agreement is the law of the region your account is in: Australia, North America or Europe. Your invoices, your tax treatment and your data region follow the same answer, which is why you are asked to choose a country when you sign up.

Disputes go to the courts of that region. Before either of us goes near a court, we will both try to sort it out by talking, which in our experience settles nearly everything.

If something here is unclear, or you want a copy of these terms for your records, use the form below. It reaches the Venuboost team directly and you will get a reference by email so you can follow it up.